Frequently Asked Questions

General

Do You Only Provide Services To Registered Nurses?

To add a new question go to app settings and press "Manage Questions" button.No! We provide services to all nursing professionals to include CNA/ GNA, LPN/ LVN, nursing students & advanced practice nurses.We do not typically provide services to other healthcare professionals since we are not as well versed in other disciplines' specific job functions. Feel free to email us at info@therenegaderesume.com with any questions!



Do You Offer Refunds for Services?

After appointment confirmation, appointments cancelled at least 72 hours prior to scheduled time are eligible for full refund or rebooking based on availability. Cancellations made between 24 and 72 hours prior to scheduled time will be eligible to receive 50% refund or to rebook based on availability. Cancellations made with less than 24 hours notice will receive no refund but will be invited to rebook for another time slot. We require the receipt of all documents and completed work/education history form 72 hours prior to your scheduled appointment. We reserve the right to refuse service to anyone that does not comply with our policies. Any policy violation will result in immediate cancellation of appointment with no opprotunity for refund. THERE ARE NO REFUNDS ON COMPLETED SERVICES.



Do You Offer Refunds for Templates?

Unfortunately, due to the nature of our documents, once purchased, we are unable to offer a refunds on any document downloads. We HIGHLY suggest double checking your order prior to payment. If you are unsure of the template you need, feel free to send us a message in the chat box for a recommendation.



How Much Does It Cost To Have My Résumé Edited?

Résumé, cover letter, personal statement, and CV editing prices are based on the level of service you choose and are all located on our website here. If you are not sure what level service you need, please email the document you'd like edited to info@therenegaderesume.com for a service suggestion. If our editing prices are out of your budget, please check out our awesome, easy-to-use templates here!



So, How Does This Work?

When you book a service with us, you'll be provided a link to upload your resume/ cover letter/ personal statement and work history so we can get to work on your document. Then we will go over the completed document via Google Docs on the phone (at the time you choose when you book) to ensure you are happy with your new document. The phone call isn't mandatory, but most of our clients like it because it allows them to add some final touches with our help. If the times for the call shown on the website do not work for your schedule, just shoot us an email and we'll do our best to accomodate you.



Do you offer any discounts?

We frequently offer promotional codes, discounts and sales on templates and services. Be sure to follow us on instagram @therenegaderesume and subscribe to our email list for information.



Template Downloads

What Format Are Your Template Downloads?

All templates are Microsoft Word .docx files in compatability mode.



How Do I Delete The Comments And Annotations From My Template?

You may remove the comments and annotations from view by clicking the 'Review' tab in Microsoft Word, then click the dropdown menu that says 'All Markup' and click 'No Markup'. To completely delete comments and annotations, click the 'Review' tab in Microsoft Word the click the dropdown menu next to 'Delete' then click 'Delete All Comments'. Note: This will only remove comment bubbles/ highlights. It is important to read through all text to ensure you have removed all suggestions and instructions prior to submitting your completed document If you are still having trouble, please email us at info@therenegaderesume.com



I'm Not Sure If I Want Color On My Resume, Can I Make it Black and White?

Yes! If your tempate comes with color, you will absolutely be able to change the font color to Black in Microsoft Word. If you're having trouble with this, please email us at info@therenegaderesume.com.



Editing & Booking

I Would Like My Résumé Edited - How Do I Book?

Please use this link to view all editing services we offer for résumés, cover letters, personal statements, curriculum vitaes & more! Once you select the best service for you, click 'Book Now'.



I'm Not Sure Which Service I Need, HELP!

On our Bookings page, each of our services is fully detailed and can be found when you click the 'read more' link under each service. If you are still unsure, feel free to email your résumé/ cover letter/ personal statement/ CV to info@therenegaderesume.com for a service recommendation.



I Don't See a Time On Your Calendar When I Will Be Availale For The Phone Call, What Should I Do?

No worries, reach out to use by email at info@therenegeaderesume.com or text at 917-727-6728 with your availability and we will do our best to accomodate you! Please keep in mind our schedule closes 96 hours (4 days) in advance to allow us enough time to edit your document(s) to our ReNegade standard. If you are in need of a document edit sooner than 96 hours, you may email us at i nfo@therenegaderesume.com to inquire about our availability, however there is NO GUARANTEE we will be able to accomodate you. Our templates are available 24/7 for purchase and immediate download if time is of the essence.



Do I Need To Have A Review Phone Call To Have My Résumé Edited?

A review phone call is not manadatory to have your résumé, cover letter, CV or personal statement edited. It is highly recommened that you do keep your schedueld phone appointment with the ReNegade to allow us to address any client-specific questions we may have in relaiton to your document andallow you to offer input regarding the edits we have made up until that point. If your schedule does not allow for you to have the review phone call, please book your service and choose any time slot and email us at info@therenegaderesume.com to let us know you will not be available for the call. Please be sure to make yourself available via text or email for the duration of the document editing process for any questions or concerns that may arrise.



What Is The Turnaround Time For Résumés, Cover Letters, etc?

Once booked, your documents will be ready by the end of the date of your scheduled appointment time. If you will need your résumé sooner than your scheduled appointment, there will be an additional $25 rush fee per service. This applies to all résumé, CV, cover letter and personal statement services.